Do I need to provide cleaning supplies or equipment?
No — we bring all the professional cleaning products and tools needed for each service. If you prefer us to use your supplies (such as eco-friendly products), just let us know in advance.

How do I book a cleaning service?
You can book by calling us directly, submitting a request through our website, or emailing us. We’ll confirm availability and provide a customized quote before scheduling your service.

Do I need to be home during the cleaning?
Not at all. Many of our clients provide access instructions or a lockbox code. You’re welcome to be home if you prefer, but it’s not required.

What’s the difference between a regular clean, deep clean, and move-in/move-out clean?

• Regular Cleaning: Routine upkeep like dusting, vacuuming, and bathrooms/kitchen.

• Deep Cleaning: Includes everything in a regular clean plus extra detail work like baseboards, appliance interiors, and behind furniture.

• Move-In/Move-Out Cleaning: A full top-to-bottom clean designed to leave a property inspection-ready.

Are you bonded, and insured?
Yes — we are fully bonded, and insured for your peace of mind. This ensures protection for both our clients and our team.

What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If something was missed, let us know within 24 hours and we’ll come back to make it right at no extra charge.

How do you handle cancellations or rescheduling?
We kindly ask for at least 24 hours’ notice for cancellations or reschedules. This allows us to adjust our schedule and better serve all clients.

How long does a typical cleaning take?
Cleaning time depends on the size of your home and the type of service. Most residential cleanings take 2–3 hours, while deep cleans or move-in/move-out services may take 4–6 hours.

Do you clean pets’ areas or homes with pets?
Yes! We’re happy to clean homes with pets. Please let us know if pets are on-site so we can plan accordingly.

Can I request specific areas or tasks to focus on?
Absolutely. We customize our services to fit your needs — just let us know which rooms or tasks are your priority.

Do you offer emergency or same-day cleaning services?
We try to accommodate urgent requests when possible. Contact us directly to check availability.

Do I need to tip the cleaning team?
Tipping is optional and always appreciated, but never required. Our goal is to provide exceptional service regardless.

Do you offer recurring cleaning services?
Yes! Many clients schedule weekly, biweekly, or monthly cleanings. Recurring clients often receive discounted rates.